Refund policy

At RZL Prints, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

  • In the same condition as received
  • Unworn, unused, and unwashed
  • In their original packaging
  • Accompanied by proof of purchase or receipt

To start a return, please contact us at sales@rzlprints.co.uk. If your return request is approved, we will provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.

If you have any questions about returns, you can always contact us at sales@rzlprints.co.uk.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged, or incorrect, contact us immediately so we can assess the issue and arrange a suitable solution, such as a replacement or refund.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom-made or personalised products
  • Sale or clearance items
  • Gift cards

Due to the nature of printed and customised apparel, we cannot accept returns for personalised items unless they are faulty or incorrect.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. The quickest way to receive a different item is to return your original purchase (subject to approval) and place a new order separately.

UK & EU Consumer Rights (14-Day Cooling-Off Period)

If your order is shipped within the UK or European Union, you have the right to cancel your order within 14 days of receiving it, without providing a reason. Returned items must meet the eligibility conditions outlined above.

Please note that this right does not apply to personalised or custom-made products, unless they are faulty.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at sales@rzlprints.co.uk.