Shipping policy

Thank you for shopping with RZL Prints, a brand operating under Razel Group Ltd. We aim to provide a smooth and reliable shipping experience. Please review our shipping policy below.

1. Order Processing Time

All orders are typically processed and dispatched within 1–3 business days after payment has been received.

During busy periods, promotions, or high-demand seasons, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods

We offer a range of shipping options to suit your needs, including:

  • Standard shipping
  • Express shipping
  • International shipping

Available shipping methods will be displayed at checkout.

3. Shipping Costs

Shipping charges are calculated based on factors such as order weight, delivery destination, and selected shipping method.

All applicable shipping costs will be clearly shown at checkout before you complete your purchase.

4. Estimated Delivery Times

Delivery times depend on the shipping method selected and your location. Estimated delivery times are provided at checkout for guidance only and may vary due to carrier delays, customs processing, or other factors beyond our control.

5. Tracking Information

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this information to monitor the progress of your delivery.

6. Shipping Restrictions

Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If any restrictions apply to your order, we will notify you as soon as possible.

7. International Shipping

We ship internationally where available. Please note that international orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

8. Order Changes and Cancellations

Once an order has been placed, we may not be able to make changes or cancel it. Please review your order carefully before checkout.

If you need assistance, contact us as soon as possible at sales@rzlprints.co.uk, and we will do our best to help.

9. Damaged or Lost Orders

If your order arrives damaged or is lost during transit, please contact us immediately. We will work with the courier to investigate and resolve the issue promptly.

10. Contact Us

If you have any questions regarding our shipping policy or your order, please get in touch:

Email: sales@rzlprints.co.uk

RZL Prints reserves the right to update or amend this Shipping Policy at any time without prior notice.